FAQs

Just register on the My Account page.

You can use a Google account, Facebook and other social accounts to register and log in. Very simple and convenient.

No, you can make purchases on our site without a buyer account. Simply add items to your cart, select "Paypal" and follow the steps until you're done shopping!

Yes, whether shipping to a courier station or your personal residential address, accuracy needs to be guaranteed. Include the street name and recipient's name and phone number. This will ensure that your express delivery will not be lost to the greatest extent.

Yes, we provide discreet packaging for each package. There won't be any logo or product name on the box, so no one will know what's in the box but you. Please feel free to buy!

Yes, our products are mainly sold in the United States, Canada, Australia, the United Kingdom, the European Union, and other markets, and we support transportation services to the above regions.

• For US users: 2-5 days (In Stock USA)
  
• For other countries: Free Shipping (5 - 14 working days) and Expedited Shipping (3 - 5 working days).
  
• Please note that specific shipping times depend on your location. The above is for reference only.
  

For more details, please check our Shipping Guide Page.

After we ship your package, the tracking number of the package will be sent to your email. You can use the tracking number to check and track your order information at https://www.aftership.com/track.

Yes, we offer warranty, returns, and refund services.

We offer a 100% guaranteed return on Lovetoyshub unopened and unused products within 14 days. The refund period will expire 14 days from the date Customer takes possession of the Product or a third party other than Customer's designated carrier takes physical possession of the Product.

For items that arrive damaged or defective, we will offer a resend/exchange/refund if you can provide pictures/videos to support your claim. Please note, however, that just because you don't like an item after receiving it or using it, it will not be considered defective. Due to the nature of the product and its use we are unable to offer refunds in these circumstances, thank you for your understanding.

For more details about our warranty, returns and refund policies, please review our Returns and Refunds Policy.

Customers have the right to cancel orders before shipment without giving any reason. Please note, however, that once the package has shipped from our warehouse (i.e. we have sent you the tracking number), the order cannot be canceled.

What you need to know about canceling your order:

• Cancellation made within 12 hours of purchase will incur a 5% transaction fee (Paypal or your bank charges, we do not charge any cancellation fee)
  
• Cancellations made within 12-24 hours of purchase will incur a 20% cancellation fee.
  
• If we have already shipped your order, then the order cannot be canceled, please understand.
  
• For any cancellation request, You must notify us in time via Email: service@lovetoyshub.com.