Please contact or the customer service agent on the website if you need to refund or return your order. For sanitary purposes, All sales are final, When you receive your package, promptly check the items to make sure the items are in working condition. We will only refund or replace defective items. Please return the items in their original packaging within 30 days to our warehouse. so please keep all packaging for the . If you have any further questions or problems, please email us at

100% Satisfaction Guarantee

In order to let you have the best sex toy, we strictly control the manufacturing process of the sex toys and double-check before delivery. When you receive your order, be sure to check the product carefully to make sure it is in good condition. If you find any quality problem caused by non-human factors such as breakage, please take some good photos, don’t use it, and contact us at within 14 days. It has been confirmed that there is a quality problem with the product. We will return or replace the other masturbators.

Damages & Warranty

We do not offer refunds for any other reason other than a product damaged on arrival. However, in the event, you receive a defective product, please feel free to contact us within 24 hours. It is important to include as much detail as possible including any images and videos, in which case email us at We can then work to resolve the issue. So you must inspect it before using it. This is very important. If the item is damaged due to improper use, you are not eligible for any return or exchange. You must have common sense and take care of the item to avoid any damage to the product. We appreciate any feedback as well as it can help us work with our manufacturers to avoid a repeat of these issues in the future.

Order Cancellations

Lovetoyshub generally processes your order within 12 hour of receipt of your payments. To cancel your order, please contact as soon as possible to cancel your order and receive an immediate refund. However, if your order has shipped, we will refund your money when you return the order.


  • Cancellation made within 12 hours of purchase will incur a 5% transaction fee (Paypal or your bank charges, we do not charge any cancellation fee)
  • Cancellations made within 12-24 hours of purchase will incur a 20% cancellation fee.
  • If we have already shipped your order, then the order cannot be canceled, please understand.
  • For any cancellation request, You must notify us in time via Email: or Call us +1 (205) 222-4668 or online chat.

Undeliverable Orders

Please take care in providing your shipping information. What you provide is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 50% processing fee and no shipping refund will be issued.